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Education360 THE OPERATING SYSTEM FOR YOUR INSTITUTION OPERATIONALISING AND OPTIMISING STUDENT RETENTION IN THE NEW NORMAL Higher Education Leaders Roundtable Discussion Proudly brought to you by
Roundtable Agenda THE NEW NORMAL Brief introduction to the Moderators 9X5 Consulting Defining the New Normal Discussion 1 OPERATIONALISING RETENTION Operationalising Retention Retention Capability Maturity Model Quick Poll Discussion 2 PATH FORWARD Final Summary Next Steps Close IMPLEMENTATION
About the moderators Lyndon Apthorpe Chief Information Officer 20 year career helping organisation operationalise their data Domo Strategic Advisor Solution Architect Numerous data driven customer retention and acquisition programs Program Director of Big Data initiatives Multiple sectors industries Stuart Fern Chief Technology Officer 15 years involved in data driving digital transformations in a range of industries Began in software development and have lead all phases of software sales implementation and management 4 years as a Domo employee 2 years as the lead Domo technical evangelist across APAC
New Normal Definition of New Normal A new normal is a state to which an economy society etc settles following a crisis when this differs from the situation that prevailed prior to the start of the crisis Old Normal Current COVID 19 World New Normal Stable Dependable Unstable Uncertain Robust flexible adaptable Strategic Aspiration Reactionary Tactical Strategic Imperative Self Directed Mandated Enforced Self Imposed
Retention in the New Normal Retention in Old Normal Retention in COVID Retention in New Normal Observational Disconnected Data Driven Reactive Responsive Reactive Tactical Operationalised Always on Long Feedback Loops Uncertain outcomes Fast Feedback Loops
Discussion 1 From the perspective of the current COVID world and your role in your institution what are you seeing emerge as the most critical data you need to support your students now and through the transition into the new normal 3 4 responders 2 mins each